Privacy Policy — 49jili.ph

1. Introduction

49jili.ph is committed to protecting the privacy and security of your personal information. This Privacy Policy describes the types of information we collect from players, how we use that information, and the measures we take to safeguard it. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable PAGCOR regulations governing online gaming operators.

This policy applies to all users of the 49jili.ph platform, including visitors to our website, registered players, and anyone who interacts with our services. By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

2.1 Personal Identification Information. When you register an account, we collect personal details such as your full name, date of birth, gender, residential address, email address, and mobile phone number. This information is necessary to create and manage your account, verify your identity, and comply with regulatory requirements.

2.2 Identity Verification Documents. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may require you to submit copies of government-issued identification documents (such as a Philippine passport, driver's license, or national ID), proof of address (such as a utility bill or bank statement), and proof of payment method (such as a bank card photo or e-wallet screenshot). These documents are used solely for age and identity verification purposes.

2.3 Financial Information. We collect information related to your deposits, withdrawals, and account balance, including payment method details (such as GCash or PayMaya account numbers, bank account details, or card information). Payment processing is handled by secure third-party payment processors, and we do not store full credit card numbers or sensitive payment credentials on our servers.

2.4 Transaction History. We maintain records of all transactions you make on the platform, including deposits, withdrawals, bets placed, game outcomes, bonuses claimed, and account adjustments. This information is used for account management, dispute resolution, fraud prevention, and regulatory compliance.

2.5 Technical and Usage Data. When you access our platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type, referring URL, pages visited, time spent on pages, and clickstream data. This information helps us understand how users interact with our platform, diagnose technical issues, and improve our services.

2.6 Communication Records. We retain records of all communications between you and our customer support team, including live chat transcripts, email correspondence, and phone call recordings (where applicable and with your consent). These records are used to resolve inquiries, improve customer service, and maintain a record of interactions for quality assurance and dispute resolution purposes.

2.7 Marketing Preferences. If you opt in to receive promotional communications from us, we collect information about your marketing preferences, including your preferred communication channels (email, SMS, push notifications) and the types of offers you are interested in.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, maintain, and manage your player account, process your registration, and provide you with access to our gaming services.
• Identity Verification: To verify your age (ensuring you are 21 years or older), confirm your identity, and comply with KYC and AML regulations mandated by PAGCOR and Philippine law.
• Payment Processing: To process deposits, withdrawals, and other financial transactions, and to prevent fraudulent or unauthorized transactions.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our customer service.
• Platform Improvement: To analyze usage patterns, identify technical issues, optimize platform performance, and develop new features and services.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications (only if you have opted in to receive such communications). You may opt out at any time.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, money laundering, collusion, bonus abuse, and other violations of our Terms & Conditions.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to court orders, subpoenas, and requests from regulatory authorities.
• Responsible Gaming: To monitor player behavior for signs of problem gambling, enforce self-exclusion requests, and provide access to responsible gaming tools and resources.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide gaming services, process transactions, and manage your account).
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC, AML, and PAGCOR reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information, such as marketing communications or the use of cookies.

5. Data Sharing and Disclosure

5.1 No Sale of Personal Information. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide and improve our services.

5.2 Service Providers. We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, verifying identities, hosting data, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Regulatory Authorities. We may disclose your information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other regulatory bodies when required by law or to comply with legal processes.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.5 Legal Requirements. We may disclose your information if we believe in good faith that such disclosure is necessary to: (a) comply with applicable laws or respond to legal processes; (b) protect the rights, property, or safety of 49jili.ph, our users, or the public; or (c) detect, prevent, or address fraud, security, or technical issues.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Servers: Your personal and financial information is stored on secure servers located in data centers with physical and electronic access controls.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions. All personnel are bound by confidentiality obligations.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems that monitor for suspicious activity.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: We retain your account information and transaction history for as long as your account remains active.
• Closed Accounts: After you close your account, we retain certain information for a period of seven (7) years to comply with legal, regulatory, and tax obligations, and to resolve disputes or enforce our Terms & Conditions.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you in the future.
• Legal Holds: We may retain information for longer periods if required by law, court order, or ongoing legal proceedings.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.

9. Cookies and Tracking Technologies

9.1 What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and improve your user experience.

9.2 Types of Cookies We Use. We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including session management and security features.
• Performance Cookies: Collect anonymous information about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

9.3 Managing Cookies. You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

10. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

The 49jili.ph platform is intended for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and terminate the associated account.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers are located. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the platform. We will notify you of material changes by email or through a prominent notice on our website. Your continued use of the platform after such changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Email: [email protected]
Customer Support: Available 24/7 via live chat on the platform.

We are committed to addressing your privacy concerns promptly and transparently.